The Electricity Company of Ghana (ECG) has successfully implemented its cashless payment system nationwide, eliminating the need for currency transactions at any of its 300 ECG offices, following nearly two years of piloting.
In observance of Customer Month, the Electricity Company of Ghana Accra East Region organized a float on Friday to convey gratitude to customers and educate the public about the digital transaction system.
The float commenced from their premises in Mokola and proceeded to Tema station, passing by the National Theater, Accra Tudu, where they displayed flyers to commemorate the month of customer service and provide extensive education regarding the system and its safe contribution to national development.
Addressing staff before the float, Ing . Jonathan Adjabeng, Acting General Manager of ECG, Accra East region said, On the occasion of this global customer service week, we have taken this opportunity to further publicise our digital transformational agenda to our cherished customers.
According to him, within the past few months, ECG has undertaken significant digital initiatives, including the enhanced Power App and the Cashless system adding, “It is a major change that has affected both the internal and external customers of the company.
Ing, Adjabeng thanked all staff for their cooperation and immense contribution in educating customers and the various intensive revenue mobilization exercises which have significantly increased our customer database and revenue inflows.
“Going forward, revenue mobilization will be the new norm since it is our lifeblood. Due to ECG’s position within the electricity value chain, we have an arduous task to ensure we constantly oil the electricity value chain to propel the wheel of the chain so as to keep the lights on,” he said.
He advised ECG staff to always place premium on the interest of customers
“… we admit, without question or doubt, that they are the backbone of our business. We are in business because they exist. In other words, we are because they are. Therefore, we must take their interests and concerns into serious consideration in everything we do. It is therefore expected of us to execute our fiduciary responsibilities to the letter,: “ he said
“Our customers expect us to be trustworthy, truthful, reliable, and proactive at all times,” Ing. Adjabeng added.
Ghana | Atinkaonline.com | Yaw Preko
