Accra East: ECG’s “Operation Zero” yielding positive results

The Electricity Company of Ghana (ECG) has launched a new nationwide initiative dubbed “Operation Zero” to increase revenue collection.

The goal of the campaign, which began on 11 July 2023 and concludes on 11 September 2023, is to collect all outstanding debts to the last Pesewa.  

In an interview, the General Manager in Charge of Accra East ECG, Ing. Bismark Otoo, disclosed that consumers in the region owe approximately GHC 400 million Ghana Cedis, and that GHC 60 million has been recovered since the campaign began. 

According to him, the campaign would go a long way toward improving the Electricity Company of Ghana’s customer service operations.

Ing. Otoo explained further that ECG’s two-month operation zero campaign aims to collect all customer debts to the absolute minimum.

During the two-month operation, he added, exhaustive inspections will be conducted at the homes of customers and in all establishments that use electricity. This exhaustive investigation aims to identify any outstanding payments and facilitate their recovery.

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In addition, the ECG will work closely with the security services to ensure the operation’s seamless execution.  He stated that anyone interfering with the procedure will be apprehended and prosecuted. He added that the ECG has implemented a cashless system in which all company revenue is paid electronically.

Additionally, he stated that ECG is requesting that customers who have not yet received their bills make advance payments, which will be credited accordingly.

The arrangement will ensure that customers receive essential services while allowing for the full participation of senior management and employees.

Operation Zero is an integral part of ECG’s efforts to collect past-due electricity bill payments.

Therefore, the Electricity Company of Ghana is urging the public to be mindful of their electricity consumption in the country.