Minister for Communication, Digital Technology, and Innovations, Sam George, has announced sweeping policy decisions aimed at improving the quality of telecommunication services across Ghana.
Speaking to the media on Wednesday, April 9, the Minister acknowledged growing frustration among Ghanaians over poor network services and signaled firm action from government to address the issue.
“I have noted several complaints about the quality of service of almost all the network providers in the country,” he said.
To address these concerns, the Minister revealed that government has approved technology neutrality for MTN Ghana and directed the National Communications Authority (NCA) to allocate additional spectrum to both MTN and Telecel Ghana.
“I have taken decisive policy to approve technology neutrality for MTN and additional spectrum for MTN Ghana. I have also directed the NCA to make an additional spectrum offer to Telecel Ghana,” he explained.
The move, he noted, is to ensure telcos are better equipped to upgrade their infrastructure and enhance service delivery.
“This will provide operators with more resources to improve their service offerings and quality of services,” he added.
However, the Minister also issued a strong warning to the telcos, stating that the NCA will begin strict monitoring of service quality within three months of assigning the new spectrum.
“I wish to serve notice that the NCA will, within three months of the assignment of this additional spectrum, begin a rigorous enforcement of quality of service on the providers. Failure to provide an improvement and quality of service by the network operators will result in stiff fines,” he cautioned.
The announcement comes as subscribers across the country continue to grapple with frequent call drops, slow internet speeds, and other network challenges.
Ghana|Atinkaonline.com| Najat Adamu