As part of its ongoing efforts to bridge the digital divide and enhance customer engagement in underserved areas, MTN Ghana has held a community engagement forum in Donkorkrom to empower residents with digital literacy and mobile money (MoMo) safety awareness.
The initiative, which forms part of MTN’s broader commitment to financial and digital inclusion, brought together residents, local authorities, and MTN officials for an interactive session focused on boosting digital access and improving service delivery in rural communities.
Key highlights of the forum included practical guidance on how to prevent MoMo fraud, an introduction to digital tools that support small businesses and daily tasks, and updates on MTN Ghana’s ongoing investments to enhance network infrastructure in Donkorkrom and surrounding communities.
Speaking at the event, Georgina Fiagbenu, Senior Manager of Corporate Communications at MTN Ghana, reiterated the company’s dedication to reaching historically underserved populations.
“Our visit to Donkorkrom is a reflection of our commitment to serving all customers, especially those in communities that have been underserved. We are listening, investing, and working with urgency to improve the quality of service,” she said.
Residents actively participated in the forum, asking questions about MTN’s products, services, and network coverage, while learning how to detect and avoid mobile money scams. MTN’s team emphasized the importance of customer awareness in the fight against fraud and introduced attendees to tools designed to make digital living easier.
The event received strong endorsement from local authorities. The District Chief Executive of Donkorkrom, Hon. Kate Mawusi, expressed appreciation to MTN Ghana for prioritizing the needs of the district.
The Chief of Donkorkrom, Nana Akuamoah Boateng, also praised the initiative, noting that it marked the first time a corporate organization had engaged the community directly on service-related matters.
Donkorkrom, a community facing growing digital demands but constrained by limited infrastructure, was strategically selected for the engagement as part of MTN’s commitment to inclusive service delivery and improving connectivity in hard-to-reach areas.
MTN Ghana has, over the years, organized similar community fora across the country to educate customers, solicit feedback, and reinforce its role as a key partner in Ghana’s digital and financial transformation.
Ghana|Atinkaonline.com|Nana Owoahene Acheampong