The President of the National House of Chiefs, Togbe Afede XIV, has commended Mr. Emmanuel Lumor, the new General Manager of ECG Volta Region for exhibiting best customer service practices.
Togbe Afede XIV who is also the Agbogbomefia of the Asogli State and a Member of the Council of State made the commendation when Mr. Lumor paid a courtesy call on the Asogli State Council.
The commendation was done orally by Togbe Afede XIV and later documented in a letter from the Asogli State Council issued on 21st August, 2020.
The letter from Asogli State Council commended Mr. Emmanuel Lumor for prompt response to the request of the President of the National House of Chiefs.
The letter added that “Words cannot adequately express our appreciation and gratitude for your kind gesture. We therefore pray the Almighty God, Fountain of all good things to shower his blessings upon you.”
Mr. Emmanuel Lumor who assumed office as the General Manager of ECG in the Volta Region paid a courtesy call on the Asogli State Council to solicit the support of President of the National House of Chiefs, Chiefs, Queens and People of the Asogli State.
Mr. Lumor added that “following my appointment as the General Manager of ECG in the Region, I am here today to seek the support and blessings of Togbe Afede XIV and the Asogli Traditional Council to enable me succeed in this role”.
Outlining his vision for the Region, Mr. Lumor indicated that with the support of the Asogli State, he intends to make Volta Region the hub of Excellent Customer Service in ECG. “I want Volta Region to be identified with Excellent Customer care anytime the region is mentioned so together with my management team, we are putting measures in place to ensure all our customers are satisfied”, he said.
Togbe Afede XIV who was full of praise for the General Manager after receiving an instant solution to a concern he raised during the interaction, highly endorsed the idea of making Volta Region the hub of Excellent customer service in ECG and said “You have started on a good note”.
Commenting on this remarkable achievement, a humbled Mr. Lumor indicated that he owes this commendation to members of his Management Team and Staff of ECG Volta for playing a major role in responding to the request of Togbe Afede XIV.
He assured the general public that despite receiving this honor, the company will not relent on its quest to provide excellent customer care in the Volta Region.
The General manager also donated an amount of GHS2000 in support of the Asogli Education fund on behalf of the company.
Ghana| Atinkaonline.com
